Refund Policy

Effective Date: August 15, 2024

Thank you for purchasing our online management courses, e-books, or consulting services. We are committed to providing you with high-quality products and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and issued.

1. General Refund Policy

This Refund Policy applies to all paid courses, e-books, and consulting services purchased through our website. By making a purchase, you agree to the terms and conditions outlined in this policy.

2. Eligibility for Refunds

Refunds are only available under the following conditions:

• Courses:
  • If you have purchased an online course, you may be eligible for a refund within 14 days of your purchase date, provided that you have not accessed more than 20% of the course content.
  • If you have accessed more than 20% of the course content, you will not be eligible for a refund.
• E-books:
  • E-books are non-refundable, except in cases where the e-book file is defective or cannot be accessed by the purchaser. In such cases, a full refund or replacement will be provided.
• Consulting Services:
  • If you have purchased consulting services, you may request a refund within 7 days of the purchase date, provided that the service has not yet commenced. Once the consulting service has started, no refunds will be issued.

3. Non-Refundable Products and Services

The following items are not eligible for a refund:

• Digital products (including e-books) that have been downloaded.
• Any services that have already been rendered.
• Subscription-based services after the subscription period has commenced.
• Bundled offers or discounted packages, unless otherwise specified.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us:
   • Email our customer support team at iann.canan@gmail.com with your order number, the product or service for which you are requesting a refund, and the reason for your request.
2. Review Process:
   • Once we receive your refund request, our team will review it based on the eligibility criteria outlined above. We aim to process all refund requests within 7 business days.
3. Refund Approval:
   • If your refund request is approved, the refund will be processed to the original payment method used at the time of purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to be reflected in your account.

5. Exceptions

Certain products and services may have specific refund terms, which will be outlined at the point of purchase. These terms may override the general refund policy in this document.

6. Currency and Exchange Rates

Refunds will be issued in the original currency of the purchase. We are not responsible for any fluctuations in exchange rates or fees charged by your payment provider.

7. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time, with or without prior notice. Changes to the policy will be effective from the date they are posted on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

8. Legal Compliance

This Refund Policy is designed to be compliant with consumer protection laws and regulations in various jurisdictions worldwide. If any part of this policy is found to be unenforceable or invalid under applicable law, the remaining provisions will continue in full force and effect.

9. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at: iann.canan@gmail.com

By purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.